Brooke Hails

Executive Advisor, Virtuoso Advisor

Best of Florida - Orlando Region

Celebration, Florida

Serving Central Florida, plus clients nationwide.

About Brooke

Hi, I’m Brooke! I’m a wife, mom of two, and luxury travel advisor based in Central Florida. Travel has always been a huge part of my life, but what I love most about it isn’t just discovering beautiful places. It’s the memories we make, the people we share them with, and those moments we continue talking about long after we come home.

As a top-producing advisor with Castles and Cruises Travel Company, I’ve had the privilege of planning incredible vacations all over the world and sending clients to all seven continents. I specialize in luxury cruises, Europe, all-inclusive resorts, Disney and Universal, and those big bucket-list trips that you may only take once in a lifetime.

I truly love getting to know my clients and how they like to travel. No two vacations should look exactly the same, and I want every trip I plan to feel like it was created specifically for you. I’m incredibly detail-oriented and love taking care of all the little things behind the scenes so you can simply show up, enjoy your vacation, and be present with the people you love.

To me, luxury travel isn’t always about choosing the most expensive option. It’s about having the right experience, exceptional service, and someone you trust making sure everything comes together.

Whether it’s your first big family vacation, an anniversary in Europe, a luxury cruise, an African safari, or somewhere you’ve dreamed about visiting for years, I’d love to help you get there.

Because at the end of the day, I don’t just want to book you a trip. I want to help you create memories you’ll never forget.

Specialties

Disney Travel Planner
Disneyland
Disney Cruise Line
Adventures by Disney
Aulani
Universal Orlando
Ocean Cruises
River Cruises
Luxury Travel
All-Inclusive Resorts
Europe
Group Travel
Honeymoons and Romance
Multigenerational Family Travel
Travelers with Disabilities
First-Time Disney Visitors

Explore: Walt Disney World · Disney Cruise Line · Adventures by Disney · Universal Orlando · Ocean Cruises · River Cruises · C&C World Travel · Sun & Sand Escapes

Experience

With more than eight years as a travel advisor and a lifetime of exploring the world, I love sharing my firsthand experiences with my clients. Cruising is especially close to my heart. I even met my husband on a cruise! For me, travel is about more than where you go. It’s about the people you’re with, the experiences you share, and the memories you bring home.

Credentials

Disney Earmark
College of Disney Knowledge Graduate
Virtuoso
Universal Specialist
Royal Caribbean University
Sandals Certified Specialist

Brooke's favorites

Favorite destination

My favorite vacation is the one that I’m currently planning!

I’m a DIY kind of person, but recognize the value of a solid travel advisor.. I research everything to get the best price and typically know what I want when I travel. The ONLY person I trust to advise me on destinations/activities and to potentially find a better rate is Brooke. I book everything with Brooke and have no hesitation in recommending her to anyone. She’s a wonderful travel advisor and an all-around terrific human
Sarah W.
Other
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Our trip was delightful and certainly one for the ages. There were only a couple of small challenges, none of which were your responsibility but you redeemed exceptionally! Overall, considering the amount of details involved, it was perfect. Thank you again for all of your help. I am so glad we finally found a travel specialist worthy of the title. We are already thinking of our next trip!
Don T.
Other
We love our travel advisor!! Every trip she has planned has been a dream come true! From epic Disney trips to country cottage escapes! She does it all. She’s patient and thoughtful with every detail. I would give her 10 Stars if I could!! We love you, Brooke!! Thank you for all of your love and care!!
Priscilla B.
Other
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We cannot recommend Brooke Hails highly enough. From start to finish, she went above and beyond to make every detail of our trip to Disney seamless and stress-free. Her knowledge, responsiveness, passion, and genuine care are unmatched—no question was too small, and every request was handled with professionalism and enthusiasm. What truly sets Brooke apart is her dedication. She anticipated our needs before we even asked, offered thoughtful recommendations we wouldn’t have found on our own, and made us feel completely supported every step of the way. It’s rare to find someone who combines expertise with such a personal touch. If you’re looking for a travel agent who is exceptional, reliable, and truly invested in creating an unforgettable experience, Brooke is the best there is! We will continue to use her for all our travel needs!
Rachel C.
Other
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Brooke is amazing!! We have booked 2 Disney vacations with her, with the last one being in March 2025, and each one far exceeded all of our expectations. The planning process could not have been easier with her! She took what could have been incredibly stressful and turned it into a breeze, not to mention fun and exciting! She is super responsive and reliable. There is no question or request she can’t find the answer to! I would highly suggest her as a travel agent for Disney or anywhere else! I can’t wait to book our next trip with her!
Jessica N.
Walt Disney World
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We’ve trusted Brooke for years to handle every travel plan we take on. She also works alongside us at Overjoyed Weddings & Events whenever our clients need support securing guest lodging, room blocks, and travel accommodations. Her thoughtful care, seamless communication, and reliable organization reflect the heart of Castle & Cruises Travel Company. It’s reassuring to plan alongside someone who always makes the journey feel calmer, smoother, and beautifully handled.
Candace K.
All-Inclusive / Beach
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Thank you! My daughter and I truly enjoyed our Antarctica trip. We appreciate Brookes advice and attention to detail, which made our trip seamless. I will look forward to using her services again in the future.
Veronica B.
Other
My first time using a travel agent and Brooke did not disappoint. She handled everything down to the dining package, memory maker, the resort, and the dining reservations. We had the best trip ever.
Wesley D.
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